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Versa screen is no longer working

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‎01-08-2019 07:07 - last edited on ‎10-21-2021 16:12 by Moderator Alum

‎01-08-2019 07:07 - last edited on ‎10-21-2021 16:12 by Moderator Alum

Hi,

My Fitbit is no longer working. I have tried the reset option. The screen goes black then displays several straight lines of purple of different shades. It is still able to sync with the app so I think the screen has developed a fault. It is only 6 months old so this should not happen. The only thing recently I have done differently was I went swimming last week, but no more than 2m, certainly not the 50m the device claims it is ok down to so that should not be an issue. Can you advise what I can do to resolve this.

 

Many Thanks

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎01-08-2019 07:38

‎01-08-2019 07:38

Hi,

My fitbit is no longer working. I have tried the reset option. The screen goes black then displays several straight lines of purple of different shades. It is still able to sync with the app so I think the screen has developed a fault. It is only 6 months old so this should not happen. The only thing recently I have done differently was I went swimming last week, but no more than 2m, certainly not the 50m the device claims it is ok down to so that should not be an issue. Can you advise what I can do to resolve this.

 

Many Thanks

Best Answer

‎01-08-2019 07:58

In response to monica2581

‎01-08-2019 07:58

Hi, seems to me to be a hardware issue, call Customer Support about it. 

Best Answer

‎01-08-2019 09:51

‎01-08-2019 09:51

You can try restarting it: restart

 

Also, try changing clock faces with the app to see if that brings it back.

Best Answer