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Versa screen is only showing the clock time and date.

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My versa is screen is only showing the time and date.  For miles it is showing NaN and two dash marks for the floors, steps and exercise minutes.  I can see everything on my phone but not my watch.

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Hi, NaN means "not a number". What you describe sounds like you're using a Third Party Clock Face. If yes, change it to one developed by Fitbit itself and restart your Versa. Probably your problem will be solved by this. 

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Hi, NaN means "not a number". What you describe sounds like you're using a Third Party Clock Face. If yes, change it to one developed by Fitbit itself and restart your Versa. Probably your problem will be solved by this. 

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Thank you so much.

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You're very welcome, that's why we are around to be as helpful as possible!!

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How do I reset my versa? Also how do I change clock face? A friend gave me her device and I am having same NaN problem

 

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