Versa screen is pixelated and fuzzy

[Joggingmamadk]

Yesterday when I woke up my Fitbit was pixelated with distorted lines. I could kind of see my clock and steps but soon it disappeared. I could not shut it off to reset through settings ( It's fully charged) I use it to track my heart rate for my thyroid levels and of course for getting my steps in!! Already on day 2 without my Fitbit on and I don't know how I ever lived without it. Please send help lol!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Joggingmamadk, welcome to the Community Forums. I'm sorry to hear what recently happened with your Versa's screen. Thanks for trying to fix it prior to contacting us, I'll be glad to continue assisting you with that.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Give this a go and let me know the outcome. I'll be around looking forward to your response.

[Joggingmamadk]

Hey, I did try Syncing, it worked. Changing the clock face wasn't possible, I pushed the side buttons to restart but unfortunately no change. This is the only screen that shows now.

[MarreFitbit]

Hi there @Joggingmamadk, thanks for the update and for the photo attached. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon.