Versa screen is showing a bright right corner

[sidneyrae]

Does anyone else’s versa appear to have a bright right corner? It whitish and is noticeable, does this mean I have a faulty one or is everyone’s like this?

Moderator edit: updated subject for clarity 

[HeydyF]

Hey @sidneyrae, let me give you a warm welcome to the Community!  This sounds very weird. In order for me to further investigate it, could you please post a screenshot so I can see the bright corner you are talking about? In the meantime, let me suggest you to restart your Fitbit Versa by following these instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Keep me posted! 

[MilenS]

Hi Guys,

I got the same issue a week ago. The right bottom corner of my Versa became very light and that's bothering me a lot. I have it for a month already and general speaking it works wery well. I already restarted it a few times, but nothing changed. Should I return it and ask for a new one?

Thanks.

[HeydyF]

Welcome to the Fitbit forums @MilenS!  Thanks for trying to restart our Versa to make that light disappearing. Beside that, I'd like you to wait until the battery of your Versa drains out, once is totally empty, put it to charge, restart it again and let me know if the light disappears. 

I'll be around so keep me posted! 

[MilenS]

Hi Guys,

Today I contacted the fitbit customer services. The operator asked me some questions related to what the problem was, and I explained him. He told me to check some parameters of my watch like  brightness, to restart and shut it down, but nothing helped. In the end he asked me to send him a picture of my Versa. After consulting with the fitbit engineers he told me that fitbit will replace my watch.  So currently I am waiting for my replacement one.

That is so far. Hope this post will be helpful.

Best and good luck.

[HeydyF]

Hey @MilenS, thanks for taking the time to contact our Support team for further help and sounds good that they have determine that your Versa needed to be replaced. If you have further questions about it's usage, don't hesitate to keep us posted. 😉 

Have a nice day! 

[VinayDubal]

I also have same problem but there is a vertical strip of white light on the right side where there are 2 buttons Please can you help how to contact the Fitbit customer service for replacement. It’s looks very ugly

[MilenS]

Hi @VinayDubal,
I am sorry that you are facing this problem. 

If I remember correctly I used the LIVE CHAT available in the help menu in the forum website.

Take a look to the screenshot below and see if that helps.

Let me know if you still have difficulties to contact Fitbit.

Good luck.

[Jmata9]

I have the same problem with my screen, but I can't find the receipt from my purchase. But I still have the box I purchased it from. Could I still be helped?