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Versa screen just randomly went black!

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‎10-19-2019 11:01

‎10-19-2019 11:01

At about 11:30 am (est) this morning my Versa screen just randomly went black/turned it’s self off and it will not turn back on! Up to this point I have never had an issue with my Versa! My battery at the time was at 68% and was syncing seamlessly with my Fitbit app! I immediately took it off of my wrist try to turn it back on, I tried charging it, I cleaned the back of it (which I always keep clean) and I noticed that the heart rate lights were completely out/black too! So I tried charging it and it still will not turn back on! I then contacted customer service and the representative (after around a half hour chat) told me that there was nothing he could do and told me to just go buy a new one! 😳 I find it crazy that my Versa randomly goes black and there is no way of fixing it!!?!  He told me that they do not offer a repair center and that I should just go buy a new one and then tried offering me a discount on their outdated models!! 😳 I find it crazy and completely unacceptable that my year old Versa that I paid $230 for it new is now worthless and I should just throw it away! That’s is INSANE! I also want to mention that my phone just updated this morning to the latest IOS 13 version and my Fitbit app updated as well! I find the timing to be very suspicious that my device receives their update and now my device is not working at all! If anyone is having the same issue or if someone has insight how how I can fix my Versa please reply to this post! I would greatly appreciate it! Thank you in advance to my fellow LOYAL Fitbit users!

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‎10-19-2019 15:17

‎10-19-2019 15:17

Hi @Dililah , are your buttons still workink? If yes, try restarting your Versa three times and see if that solves your problem. If it does not, sync your Versa with your phone and do a Factory Reset with the three buttons procedure: press and hold all three buttons together untill you feel a strong vibrationand release the buttons. Meanwhile I will forward your problem to the Moderator Team. One of them will soon contact you on this topic, so keep a close eye on it, regards kuzibri

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‎10-19-2019 15:34

In response to SunsetRunner

‎10-19-2019 15:34

No unfortunately nothing is working at all! And the lights on the back are out too! And my app was searching and searching for the Versa and then just said it was unable to location the device! I have tried everything that they recommend and nothing is working! But it was working just fine all morning at it still had 68% battery life but it just randomly went black and will not come back on! 

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‎10-19-2019 15:44

In response to Dililah

‎10-19-2019 15:44

Hi, time to contact/call Customer Support about your problems, a Moderator will probably advise you the same, but he/she has more contact with CS than I have. Regards kuzibri

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