Versa screen keeps scrolling and pressing buttons on its own

[Mairaed]

Out of the blue, my Fitbit started glitching and acting up. It is constantly scrolling, pressing its own icons, selecting music or workouts, and not responding when I push the buttons or tap the screen. It is otherwise working, but the glitching makes it nearly impossible to use and keeps draining the battery. I tried a manual restart but that doesn’t seem to have fixed the problem. Can anyone help?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @Mairaed.  

Thank you for sharing all this information about what you've been experiencing with your Versa watch and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a great day.