Versa screen not turning on

[BeeJayUU]

Hi yesterday my versa screen went blank, there appears to be a light behind the screen but no fitbit logo or info displays.  I have tried the back button and bottom button - no result and logo does not display I have tried the 3 button reset but without the logo displaying it is very difficult any ideas?  Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @BeeJayUU, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.