help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen not working or holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 09:14

‎02-08-2020 09:14

My Vera screen has stopped working and won’t hold a charge. I’ve rebooted and restarted my Fitbit as well as changed the clock face with no resolve. I can’t update the tracker because the screen is black. I’ve had my versa for 1.5 years but only wore it for 1 year. This is super frustrating considering the amount of money I paid for this device. Why did my Fitbit randomly stop working and how can this issue be resolved? I do not want to buy another Fitbit for fear this will happen again and seems to be a common issue per other posts.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-09-2020 11:01

‎02-09-2020 11:01

Welcome to the Fitbit Community, @AureliaG.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts. I understand how frustrating this is for you as you would like to continue using your watch and enjoying its features. I understand your concern and appreciate your feedback since this helps us to keep improving. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes