Versa screen of death? (Vertical bars and can't use tracker).

[SunsetRunner]

Screen dying?

[Mnbassin]

I’ve been getting that too! Glad I’m not the only one

[SunsetRunner]

I'm bummed because I really like the versa. Customer service chat was amazing. Went through all the options, inc factory reset, which did not work. I opted for a replacement since I'm still within warranty. Fingers crossed it works. I'll continue wearing it until the new one comes. It might still sync even when the screen is broken.

[Mnbassin]

If I were you, I would put your fitbit versa in a bag of white rice for at least 72 hours. It's best if you remove the straps from the fitbit first.

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[SunsetRunner]

Thanks. Not sure that would help though. The screen/display is damaged, but the tracker is still working (and syncing to my phone). There is no water damage to the device.

[Mnbassin]

If it has water damage, then I’d suppose it could work.

Moderator edit: removed personal information

[AlvaroFitbit]

@SunsetRunner  @Mnbassin Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa screen isn't working.

@SunsetRunner  happy to hear that Support was able to help you and that your device was replaced.

@Mnbassin  thank you for troubleshooting this issue. You don't mention a restart so I suggest you try it by following these instructions.

Let me know how it goes.