Versa screen only shows the logo and won't sync or update

[Rx4RE]

I can't update or get any options on my Versa face.  Only the logo.  I can't synch or update the tracker or be found by either my phone or my WiFi.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rx4RE. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thanks for trying to resolve this and I am here to help.

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[Rx4RE]

I connected enough to update my Versa, but the time is still wrong and I can't get it to synch.

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Rx4RE, thank you for your reply. 

I am sorry to hear the issue persists, I appreciate your efforts and the additional details. I am sure our Support team will do their best to help you since you've been working with them, please keep an eye on your inbox. Meanwhile, you can find the troubleshooting instructions in this help article: Why can't I update my Fitbit device?

The time should correct when you sync your device, you can find the steps to resolve the syncing issue in this help article: Why won't my Fitbit device sync? If the time is still incorrect after syncing, follow the additional troubleshooting steps here. 

I'll be around if you have any additional questions.