Versa screen separates from body of the watch

[Cartref]

I purchase my wife a new Versa, to replace her lost Charge 2.  It lasted about two weeks, until the screen fell off the body of the watch.

She was not doing anything energetic, just standing in a queue, when the screen separated.

Now about a month later, it has happened again. No strenuous activity just getting out of the car with handbags etc. Screen just fell off the body of the watch.

The first incident we just put down to bad luck and we were able to get it replaced by the Retail Seller (who said they had never heard the like before).  But to have it again within a month with nothing that my wiffe was doing to explain why the Versa would fall apart.  It wasn’t bumped, hit or otherwise rough handling.

This quality issue is a major concern and she is worried about wearing it least it should happen again and she doesn’t notice until way to late.

Apart from the unexplained trend for the Versa to fall apart on her, my wife was very happy with it, its features, battery life and all.

Would anyone else have experienced something like this

David

[Msmead]

Mine is doing the same. The screen separated and got snagged, it bent and cracked. The company is refusing to replace the fitbit versa because they say it was damaged in an accident or suffered impact..... unacceptable

[STINABRAY]

I hope that they are reading all of these reviews and are seriously doing something to fix the problem. Because this is crazy. 

[Cartref]

@STINABRAY ,

Yes they do read them, or at least we have had one moderator comment a few times, but just often. Or thoroughly they read them is another matter.

I haven’t heard of a fix as yet ☹️😣😟

[Cartref]

@MishellemyBelle ,

Well in happen to my wife 6 times in the warranty period and the Australian Retailer had to replace it free of charge each time under Australian Law.

However on the 6th Occassion I spoke with Fitbit and they (in a roundabout way) that there was no fix and that if it happened again out of warranty, they would not replace it but on give a discount on a new purchase.

Not being happy with that approach, we had the retailer exchange it for the Special Edition Charge 3.

My family has been using the HR & Charge range for a number of years and my wife is happy with the Charge 3.

[Cartref]

@Msmead ,

Good luck, is there any way you can demonstrate that it didn’t suffer damage or impact from your use?

[Msmead]

I wish. I don't know how. I explained what is happening, sent a picture and
they refuse to replace it.

[MishellemyBelle]

I am very seriously considering the Galaxy Active2 now!

Hopefully my "tape" fix works for a few weeks lol

I wonder if fitbits fix is the Versa2... Which btw is NOT in my little store to get 25% off on 😳😕

[Cartref]

@MishellemyBelle ,

It’s Fitbit’s loss to loose a long standing customer and then there is always the feedback that you will give to friends on top of it.

I got the offer of the discount on the Versa 2, but I am not tempted at all, nor was the any mention as to whether the issue with the screen was fixed.

While it not unexpected from a company who hasn’t published the issue, it is disappointing though.

[Cartref]

@Msmead ,

I would challenge that as all I provided was a photo of the screen hanging off the body.

I explained how it happened and gave them a photo and they offered to replace it AFTER I sent back the damaged one.  My wife’s was under warranty though and I am not clear if yours was?

But you can use quotes from this topic to justify at least a discount on a new device though

[Ange6]

After three Versa's in under 12 months & end of warranty approaching I requested a refund as I was worried I would be stuck with the dud Versa. After many discussions with Fitbit, returning my faulty watch & having to escalate to Fitbit multiple times I finally received a refund. I ended up with an Apple watch which is great but it was disappointing to have to move away from Fitbit after being a Fitbit family for many years between us we have purchased multiple Fitbit trackers without any issues however I now make sure that I warn any family, friends & colleagues to steer clear of the Versa!

[SolracNY]

Hi Cartref,

I see you were able to get a discount offer for Versa II. I was offered the 25% discount but I was told is not valid for Versa II that is in pre-order. I just chatted with a fitbit representative, I shared your link showing your comment, but she told me that they are not doing that. Could you tell me how you managed to get the offer? Did Fitbit send you a link to a webpage with the discounted prices and it is showing the Versa II?

I appreciate your help

[Msmead]

I probably will be getting the Galaxy watch as you mentioned because my Versa is totally nonfunctioning at this point which is unacceptable. I refuse to buy anything else from a company that is AWARE of a defect in their design and still REFUSES to provide support to their customers. 

[Msmead]

Thanks for the suggestion. I am supposed to call the company back today so I may just take your advice. Yes, my equiptment is under warranty which makes me feel even worse that I've paid that much more for NOTHING.

[Blizzard35]

I am going with the new Apple Watch, to be announced in September.  I was offered a 25% discount on the purchase of a "new" Fitbit product.  All of the Fitbit products currently on offer are already on-sale here in Canada and I can't combine the 25% off discount offered because of the Versa screen separation and the sale price.  So in other words, Fitbit Versa has a major design defect that many many many people have been experiencing.  There is no "fix" for the screen separation, the Versa can't be repaired and oh ya, because your screen separated a couple of months after the 1-year warranty, we will not replace it but feel free to give us more of your hard earned money.  No thanks....I'm done with Fitbit...had I been treated well I might have stayed.  Guess there is a reason that the Fitbit Versa 2 was just announced....wonder if the screen will stay in tact on that model.   

[Cartref]

@Blizzard35 , 

I cannot disagree with your comments. Fitbit has done a lot of damage to its reputation with how it handled the Versa issue and the only choice at the end of the day for unhappy customers is to vote with their feet and walk away.

[Cartref]

@Blizzard35 
I have noticed over a period of time with different members responses that some have had good responses from Fitbit while others has been really poor.

It would seem to me that there are some Fitbit support people who are really tough and others who are fair.

It would seem that you have hit a hard bugger.

I am happy to do whatever I can to help you.

[Cartref]

@SolracNY ,

The email just turned up in my in basket. I don’t know why.  Maybe they have a record of the number of times my wife’s Fitbit broke, because it was reported under my email address.

[xToXicBeAutYx]

Literally the same thing just happened to me. Also has happened twice within the past year. Makes NO sense. When I called, they tried claiming it wasn't "expected behavior" for that product. I told them, "Sure seems like it considering plenty of others complain of the SAME issue occurring to them quite often."

The quality is DEFINITELY lacking, at best.

[Yaalove]

🤣🤣🤣 they had the audacity to say it wasn't an expected behavior 🤣🤣 oh
wow... fitbit should be ashamed of themselves. I personally will never buy
another fitbit product.

[xToXicBeAutYx]

I know, right?! Blew my mind. I was shocked. I'm just annoyed. What a waste of money. I loved the Versa, but costs way too much for crappy quality materials.