Versa screen showing static and jagged graphics.

[coutts8]

just set up my versa and the screen was not working, graphics all jagged and some static. then it just went blank. tried resetting and restarting, screen might come on for a little bit then it goes blank again. any suggestions?

Moderator Edit: Clarified Subject.

[Marrrmaduke]

@coutts8 Try 3 button factory reset. If this doesn't help, you will need to contact customer support to guide you through the next steps.

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[coutts8]

As i mentioned in my first message i have tried that multiple times.

[MarcoGFitbit]

Hello @coutts8, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Marrrmaduke, thanks for all your help. 

@coutts8, thanks for your patience and working through these troubleshooting steps. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Rachelj1975]

This is happening to me too.  Right now I'm trying to let the watch die and then charge it because I haven't had luck with reboots.