Versa screen shows colored lines across

[klrinne16]

I have been noticing the screen on my Versa has colored vertical lines on it, across the entire screen and in the last few days will not hold charge in the battery.  It goes from 100% to 0 within a day.

Moderator edit: updated subject for clarity

[SunsetRunner]

While it is fully charged, try a Restart and do it several times if necessary.

[JuanJoFitbit]

@klrinne16, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it shows colored lines across the screen.

In addition to the restart process that @SunsetRunner shared, try changing the clock face to one developed by Fitbit, not a third party clock face. After this, check out if the colored lines disappear and the issue gets fixed.

Keep @SunsetRunner and me posted on the outcome! 😀

[klrinne16]

The screen issue seems to be resolved; however, the battery is still draining within 24 hours. I am disappointed that I cannot get accurate readings because my Fitbit keeps dying.

Sent from my iPhone

[JuanJoFitbit]

@klrinne16, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Regarding the battery draining issue, I'd like you to try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your Fitbit Versa.

After this, monitor the battery's behavior and see if the issue gets fixed.

Let me know how it goes! 😀

[klrinne16]

I have tried the things you told me to regarding my battery and it still isn’t holding charge...it is not reliable to track my steps or sleep or anything else in a day because the battery dies halfway through the day...I am starting to get frustrated.

Sent from my iPhone

[JuanJoFitbit]

@klrinne16, thank you for getting back. I was able to get in touch with our Support team and was told that they assisted you via chat and provided some instructions. In case the issue persists, please reply to them with the case number.

Don't hesitate to get back if any question arises.