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Versa screen shows the Fitbit logo only

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‎02-15-2021 03:36 - last edited on ‎02-15-2021 06:08 by Fitbit Moderator

‎02-15-2021 03:36 - last edited on ‎02-15-2021 06:08 by Fitbit Moderator

I went to reset my Fitbit so I put it on charge and then deleted the current Fitbit on my app then tried to reconnect it but my Fitbit only stays on the screen with the blue dots could anyone tell me what I’ve done wrong.

 

 

Moderator edit: updated subject for clarity

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‎02-15-2021 06:05 - last edited on ‎02-10-2025 10:08 by Fitbit Moderator

‎02-15-2021 06:05 - last edited on ‎02-10-2025 10:08 by Fitbit Moderator

Hi @Beth1264, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

If you haven't done so, please restart your Versa as described in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎02-15-2021 08:56

In response to JuanJoFitbit

‎02-15-2021 08:56

Thank you for the reply it doesn’t turn on and off just stays on one screen

Sent from my iPhone
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‎02-16-2021 08:15 - last edited on ‎02-10-2025 10:08 by Fitbit Moderator

In response to Beth1264

‎02-16-2021 08:15 - last edited on ‎02-10-2025 10:08 by Fitbit Moderator

Hi @Beth1264, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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