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Versa screen slowly fades away

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‎05-28-2020 09:17 - last edited on ‎06-27-2020 05:20 by Fitbit Moderator

‎05-28-2020 09:17 - last edited on ‎06-27-2020 05:20 by Fitbit Moderator

My Fitbit versa screen slowly fades to black.  I've tired restarting it several times and that does not fix the issue. It won't let me select anything on the screen because it fades to black so quickly.

 

 

Moderator edit: format

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‎06-27-2020 05:17

‎06-27-2020 05:17

Hi @KatyF1009, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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