Versa screen stopped working and won't charge

[mumofshifu]

Hi, 

i updated latest firmware about 2 weeks ago and found my Versa was suddenly sluggish. However it was working just fine. On Friday, when I hit my daily target the Versa instead of giving regular firework display with vibrations, it vibrated continuously for a minute and went black. 

Later her when I tried to switch on, it gave me a screen with vertical colourful lines and went dead. I tried to charge, made it go completely out of charge and recharged but nothing is working. 

Im so much in need of it... it was my daily motivation and I’m now fearing to lose my motivation. Can someone please help.…? 

I don't know what’s happening... please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mumofshifu, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa screen showed vertical lines and now it won't turn on. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if any question arises.

See you around.