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Versa screen stuck on message "To start download the Fitbit app"

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‎06-21-2021 16:40 - last edited on ‎06-26-2021 11:27 by Fitbit Moderator

‎06-21-2021 16:40 - last edited on ‎06-26-2021 11:27 by Fitbit Moderator

I bought my versa 5 days ago and it was working fine until the battery run out completely and I charged it. Now it’s stuck on the start up screen which keeps flashing. I waited for the battery to drain but when I charged it nothing had changed. This is disappointing because I’ve not even had this watch for a month. 

 

Moderator Edit: Clarified subject

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‎06-26-2021 11:29 - edited ‎04-25-2024 05:39

‎06-26-2021 11:29 - edited ‎04-25-2024 05:39

Hi there, @JaySak22. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

I've seen you reached out to our Support Team after posting here and they've already addressed this issue. If you need further help, please feel free to contact our team once again so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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