Versa screen swipes very slow

[Brad_Gallacher]

Hi, so the issue im currently having is that my fitbit is running very slow and when i reset it, it doesnt improve the quality. When i go on exercise the time isnt smooth and is very laggy. the swipping is very slow. Another issue im having is that i have to press the buttons very hard for there to be any interaction or if none at all. Please Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Brad_Gallacher, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it became laggy and swipes very slow. By the way, thank you for restarting it before contacting our forums.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

Keep me posted on the outcome.

[SunsetRunner]

I did the factory reset and it dis not solve the issue. 

[JuanJoFitbit]

Hi @SunsetRunner, thank you for joining us in this thread. Thank you also for trying the factory reset.

I was able to get in touch with our Support team and wast told that they assisted you via chat. Since the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.