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Versa screen turned blank and the watch heats up when put on charge

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Its been so frustrating that my Versa stopped working in less 15 days since I purchased. It was working fine till last evening and all of a sudden the screen turned off. It didn't wake up after several attempts to reboot by pressing the back and bottom buttons at a time for 10-15 secs. I tried charging it, but it appears that the watch is not charging. It heats up now when I attempt to charge it. Nothing shows up on the screen. I could sync the watch with mobile / desktop app, but on the app it shows that the battery is nearly empty. Looks like the watch is not charging now.

Basically I see 3 problems:

1. Screen went blank all of a sudden and nothing shows up.

2. Watch heats up on attempting to charge.

3. But the watch doesn't get charged, battery level doesn't go up.

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1 REPLY 1

Hi, since your battery is getting hot and it's only 15 days old, call Customer Support asap for a replacement. Regards kuzibri

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