Versa screen turned gray and died

[miraberes]

This morning I woke up and pressed my fitbit versa to see the time and it was a light gray screen I have never seen before... it would not react to any buttons .. it turned black and never went on again. It did not need to be charged before I went to bed.  I tried to plug it in and it is dead.... HELP!!!!!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @miraberes.

I appreciate your participation in the Forums and sharing the details of the issue with your Versa screen. Thank you for your efforts to resolve the issue. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution. Please keep an eye on your inbox. 

If you have any questions, feel free to let me know.

[andenlo]

I bought my Versa just over a year ago and it died yesterday. I contacted customer support and they said it is dead and cannot be repaired and because I am just over my warranty (expired 1 month ago) they will not replace it and offered me a 20% off coupon for another $250 piece of garbage. Which is nothing but a slap in the face. 

I really wanted to stay with Fitbit because I love the app but this is not the first time this has happened and I will not pay that much money for something that barely lasts a year. According to a lot of other posts I've read, this is a frequent occurrence and Fitbit has gone way downhill in quality. Looks like I am buying a Sumsung...

[miraberes]

That is very upsetting ... this is my second also that only lasted a year ... and was told before this one that If I purchased it at an authorized dealer they would always cover things like this !!!!
Thank you for sharing ... I’m going to go cry 😢

[LiliyaFitbit]

Welcome to the Fitbit Community @andenlo. Thank you for your reply @miraberes. I am sorry for the delayed response. 

@andenlo I appreciate your participation in the Forums and sharing your experience. Thank you for taking the time to get in touch with our Support Team regarding the issue with your Fitbit Versa. I totally understand how you are feeling as you love the app and would like to stay with Fitbit and continue working on your goals. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your feedback and hope to keep you in the Fitbit family.

@miraberes I'm sorry to hear about your experience. I apologize for any disappointment, we're constantly working on improving our devices and user experiences.

I'll be around if you need further assistance.