Versa screen turns bright red and stays that way

[beardedlady9]

Once a day, the screen on my Fitbit turns bright red and stays that way until I restart it. I contacted Fitbit support soon after I got the watch (in May) and was told they had never heard of the problem. Anyone else have the same issue? I sync to an iPhone 6.

Moderator edit: subject updated for clarity

[NellyG]

Hi @beardedlady9 That is really weird! I will flag a moderator to come and help you.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @beardedlady9. It's nice to see you around @NellyG. 

@beardedlady9 I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa screen turning bright red once a day. Thank you for your efforts to resolve the issue by doing a restart. I appreciate the additional details and the information that you contacted Customer Support previously. I recommend changing the clock face on your watch, switch to a Fitbit clock face by following the steps from this help article: How do I change the clock face on my Fitbit device? 

@NellyG thank you for your support!

Let me know how it goes, I'll be around! 

[beardedlady9]

Thank you!

[LiliyaFitbit]

Hi @beardedlady9, thank you for your reply. 

I am glad the information provided was helpful. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!

[beardedlady9]

Thank you again. I took your advice about the clock face but spent almost two days in fitface hell. That problem was straightened out yesterday so now I can watch for the red screen problem.

[LiliyaFitbit]

Thank you for the update @beardedlady9. 

Thank you for sharing that you've changed the clock face on your watch, I am sorry to hear about the difficulties you've had. Please keep monitoring your device's behavior and let me know if the issue persists. I will be glad to follow up. 

I'll be around. 

[beardedlady9]

Changing the clock face seems to have solved the problem. No red face issues since. Thank you again for your help

[LiliyaFitbit]

Hi @beardedlady9, thank you for your reply.

I am glad to hear the issue was resolved after changing the clock face. I appreciate your time and efforts and hope you continue enjoying your watch. 

Looking forward to seeing you around the forums! 

[Zona212]

I am having a similar issue.  I just bought my Versa and have had for about a week and now my Fitbit clock screen is flashing red.  I thought maybe it was an indication of low battery but I’m at 49%.  I’m not using an aftermarket clock face so not sure what is happening.