help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen went black after 2 months

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2019 21:23

‎10-01-2019 21:23

I've only had my versa for 2 months.  Ive had some problems with the battery not lasting  long once in awhile already but today the screen just went black.  But its still counting my steps and such cause it shows it when i go to the app. But since the screen is black, I have no way of shutting it off and restarting it to see if that fixes it. Anyone else experience this or have any advice?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-01-2019 23:06

‎10-01-2019 23:06

Hi @Bschauff  Try restarting the watch several times as per the instructions.  But if that doesnt fix it come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-02-2019 05:16

In response to NellyG

‎10-02-2019 05:16

I only see one little hole that could potentially be a restart but it's not doing anything so I dont think it is. So I'm sure I have one on my device to be able to restart it from the outside.

Best Answer
0 Votes

‎10-02-2019 20:02

In response to Bschauff

‎10-02-2019 20:02

Please DO NOT put anything in the hole! You could damage the altimeter and the waterproofing (and void your warranty)!

You restart by following the instructions in link I put in my post above. Here it is again

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes