Versa screen went black after factory reset

[Susan58]

My Versa which has been operating well (occasional syncing problems) for over a year was losing time yesterday and refused to sync. Followed all the help advise and still wouldn’t sync to phone, tablet or computer. Removed the Versa from the app and tried to reinstall but neither phone, tablet or computer could find it. Again I followed all the help advise and there were no missing components, all updated ,all switched on, only one Bluetooth device on at a time etc, so finally I returned the Versa to factory settings and now there is only a black screen.

Other than buy a new product, which is extremely unlikely (although the Versa is my 5th Fitbit tracker I am very reluctant to invest in products which appear to now be problematic) is there anything I can do to save this tracker and my Fitbit experience?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Susan58, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa experienced syncing issues and now it won't turn on. I understand how you feel about this and I appreciate the time spent trying the troubleshooting steps you mentioned above.

Please try the troubleshooting steps that are listed in this help article. This article contains some steps that you already tried but you can skip them and proceed with the rest. Finally, try changing the clock face to one developed by Fitbit, not a third party and see if your watch comes back to life.

Keep me posted on the outcome.

[Susan58]

Thank you for your help but have already tried all of these steps ......

The Versa was fully charged but not syncing but following trying to reset to factory settings it went black and has been sat in 2 Different chargers for over 30 hrs and there is no appearance of life (always assumed factory settings were as it was as it left the factory.......... well this one wasn’t working then)

It is over the year since activation so as I read in other topics I think the most customer sup port is likely to offer is a discount on a new device. I like my Versa and my sister kindly lent me hers to use now but neither of us is confident to invest in another Fitbit which is sad after we both have renewed 5 times and before the smart watches were always recommending Fitbit.

Sent from my iPad