Versa screen went black and it won't turn on

[YBM_1]

I’ve done a FR after my versa didn’t pick up my HEART RATE. After going through all the troubleshooting I did a Factory Reset and now my watch doesn’t want to restart. The screen is just black. I’ve tried holding the down the 3 buttons but nothing. Very frustrating and disappointing!  What’s next?

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @YBM_1, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa screen won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[YBM_1]

Good day

Thank you for your email and thank you for resolving the issue so quickly.
Soon I will be able to continue training 💪 with my Fitbit.

Regards
Yvette
--
Yvette Margro

[JuanJoFitbit]

Hi @YBM_1, You are very welcome! I'm glad I could help. Don't hesitate to get back if more assistance is needed.

See you around and please stay safe! 😀