Versa screen went black and it won't turn on

[WendyPav02]

My Versa suddenly would not turn on. It is charged. Tried holding all buttons for 10 seconds to restart-nothing, then 3 mins-nothing.  Tried placing on charger-nothing.  Had been working fine all day.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @WendyPav02, it's great to see you in our Fitbit Community! Regarding the black screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[EmmaSS]

FitBit moderator, what is the solution please as I have the same issue?

[JuanJoFitbit]

Hi @EmmaSS, thank you for joining us in this thread and our Fitbit Community! Since your Fitbit Versa is not turning on either, I would like to know if your Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[leeannwells]

@JuanJoFitbit Can you help me with further steps to take? I have done everything you mentioned above and it still will not power on. 

[RebeccaF1981]

my versa lite has been working fine then it stated it needed an update and now the screen has gone blank and will not turn on 

This is the 2nd one i have had!!!!

It wont even charge

[kmccrea]

 I have tried all steps listed; Versa was on charger for 6 hour.  Nothing.  have moved charger to several different outlets.  Does not vibrate when placed on charger.