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Versa screen went black/won't reset

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‎08-09-2019 12:46

‎08-09-2019 12:46

I have followed the on line directions to restart and my Versa is still black. 

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‎08-10-2019 07:23

‎08-10-2019 07:23

@Becca85 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have restarted it before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, try changing the clock face to one developed by Fitbit and see if your watch comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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