Versa screen went black

[Jcohoon9366]

I swam today for the fifth time in a row and after today’s swim my Versa’s screen is black and buttons are not responding and my app can’t detect my Versa. It’s my understanding that you can swim down to 50 meters, but I was only in a backyard swimming pool.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jcohoon9366, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Jcohoon9366]

I feel like my Versa died because I swam with it but read and was also told by Fitbit that you can swim down to 50 meters. I really want to swim with my replacement Fitbit,but I’m afraid that it will die too. What is your opinion?

Thank you,

Sent from Janelle's iPad mini

[Nikki61577]

That really sucks.  Mine was working just fine prior to this update. . . how is that our fault!?