Versa screen went black

[Daadelgharib]

The watch the screen went black and cannot get working again. The watch is fully charged.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Daadelgharib. Welcome! It's great to have you on board.

Thanks for bringing this to my attention and for fully charging your watch. I'm sorry that the screen is still not showing your details correctly and let me give you a hand with this situation. Let me suggest to change the clock face to one from Fitbit and restart your watch to refresh its performance. These steps have worked for other members so keep me posted with the outcome.

I'll be around.

[KimH4181]

No the pixels are not working, it has green lines thru it. It is very upsetting bc I have only had my watch for 6 months.

Sent from my iPhone

[Daadelgharib]

Thank you for the replyThe suggestion of changing the screen and restarting the watch did not workRegardsSent from Samsung tablet.

[LizzyFitbit]

Hi @KimH4181. Welcome on board. @Daadelgharib, it's great to see you here again.

@KimH4181, thanks for sharing that the pixels on your Versa's screen aren't working. I understand how you're feeling about this and I'm sorry that you're going through this situation. Since your post didn't mention, may I know if you've tried the suggestions from my post? If not, please give it a try and let me know how it goes.

@Daadelgharib, thanks for your efforts while troubleshooting your Versa. Since the screen is still not working, I've contacted our Support team so they can create case and provide you with further assistance via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

I'll look forward to your responses.