Versa screen went black.

[Sheenabeena]

I have had my versa for about 2 years. Never had any issues. A few days ago I woke up and the screen was black. It still syncs. Still counts steps etc... But no screen. I have tried the 3 button reset to no avail. Nothing happens. No Fitbit logo, not vibration. Nothing.  I tried letting the battery run out and recharged it. Sometimes I can see the backlight come on, and the green light in the back flashes just like normal. I have read through some others but have not seen any other suggestions besides the 3 button reset. Any other ideas? 

Moderator edit: format

[DavideFitbit]

Hi, thank you for all your replies and welcome to the new users in the Community forums @Ashley1406 @Lnorwood @paulycowgirl @jhantel @Greg2305 @Billi_Co.  

Thank you for confirming that you're having the same problem with the display and that you already tried the restart procedure. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@jhantel @Greg2305, it seems that you already have a case created with Customer Support, keep me posted on the outcome.  

Let me know if you have further questions. 

[itsMEmatt95]

Yeah, Customer Support got back to me and said that my fitbit is out of
warranty and offered me a 35% off code good for 30 days. No help whatsoever.

[Ashley1406]

@DavideFitbit  still haven't received anything... 

[ave4uvuli]

I got the same response. So disappointing because I have upgraded each time they come out with a new version that suits my needs and so far the battery craps out after 2 yrs so I upgrade for the new one for more features. Not ideal but at least I am getting new features with the upgrade. This time is exceptionally disappointing because like clock work something goes wrong at the two year mark and now I am seriously contemplating not even bothering to get the upgraded one at this point. Why spend another $100+ on a device the craps out after 2 yrs. 35% discount is joke btw! 

Seems so many people are having the same problem and yet only some get replacement...maybe theirs crapped out in time so the warranty covered yet???

So so disappointing and frustrating!!

[DavideFitbit]

Thank you for taking the time to share your feedback and experience with this @itsMEmatt95 @ave4uvuli. 

@Ashley1406, it usually takes from 24 to 48 hours to receive a reply, but you should be receiving a response soon. 

Let me know if you have further questions. 

[Ashley1406]

They finally emailed me. What they told me did not work at all. They wanted me to do a factory reset but nothing happened. I emailed the person that emailed me as well and hopefully they will email me back. 

[laurasd76]

I am having the same problem. My screen is black and it will not sync. Please help!

[ThatBenson]

Unfortunately Dave, I’m having the same problem. 2 years old, never had any issues, now I’m looking at an empty wrist. It’s pretty sad 😢

Update: They provided a darn discount code. Screw the fact a lot of customers are going through the same thing, just buy another. I think freaking not, iWatch here I come. This is insanity, back your product. 

Moderator edit: word choice 

[GoBlueCSA]

I also have a dark screen.  No  response for a reset or battery charge.  It's plain dead.  

[Ashley1406]

I've had mine since the end of May of this year.. 

[blmsdm]

I am having the same issue with a black screen.  Still syncs but just black.

[ave4uvuli]

@blmsdm mine seems to also sync but screen doesn't work. it starts vibrating at the same time every day cause of my alarms and there is no way to turn it off since tapping the screen was how to turn off the alarm; I think the side buttons only snooze the alarm... 

[DavideFitbit]

Hello everyone, thank you for sharing these updates. 

@laurasd76 @blmsdm, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

@ThatBenson @ave4uvuli, thank you for sharing your feedback, I'm sorry to see that it wasn't possible to obtain a replacement. 

Let me know if you have further questions.  

[coachochoa]

I have tried all reset - (1 button, 2 button and 3 button) nothing - please help

[codybarden]

hey Dave—add my name to the broken Versa list too. Black screen upon waking up this morning but the information is syncing with the app on my phone. Unfortunately it does me no good during the day as a watch because I can’t see anything. How do I get it replaced quickly? I’ve had it less than 1 year.

[Daveg144]

I've had issues with the two Fitbit Charges (a 2 & 3) and their support has been less than satisfactory.  My Charge 3's screen went bad over the weekend and on the forums I see the same problems from several people.  If the watch is under warranty, they replace it.  Without that, the best you get is a 35% discount on a new item.  So, I thought I'd check out the "community" on the Versa smartwatch.  This thread proves to me that their products are great...for about 2 years and then they develop issues such as the black screen you're all experiencing.  Seems like it's crazy to keep spending money (although with a nice discount) to buy another device when experience tells you it won't last more than 24 months.  Also, I did ask if they'd throw in a 2 year warranty if I bought a Versa 2 (with the discount) and was told that wasn't possible.  It's incredibly frustrating.

[ThatBenson]

Same thing I was thinking. Although I really like the Fitbit, to spend money every two years to me just doesn’t make much sense when there’s products that last longer and Companies that back their products even after warranty if there’s a lot of the same issue with others. 

[Daveg144]

Yes.  After reading through a number of other threads, it seems that it's widespread throughout their product line.  It stinks because I really like both of the Fitbits I've had and was looking forward to moving up to a Versa.

I guess I'll need to break the bank and look at an Apple Watch

[Eannie]

I need help my fitbit has gone black and the green light is still flashing on back but nothing on the screen.

[DavideFitbit]

Hello, thank you for sharing all your feedback, that you've been having the same problem with the screen of the Versa, and welcome to the new users in the Community. 

@coachochoa @codybarden @Daveg144, I've  sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.  

@Eannie, it seems that you already contacted the Customer Suppor team for further assistance with this. Keep me posted. 

Let me know if you have further questions.