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Versa screen went blank and it won't sync

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‎08-31-2020 22:52 - last edited on ‎09-01-2020 06:30 by Fitbit Moderator

‎08-31-2020 22:52 - last edited on ‎09-01-2020 06:30 by Fitbit Moderator

Does anyone have this problem?  After the App update it cannot sync and refresh.  It stuck in the syncing and refreshing  for a few hours.  I am not sure it is my watch's problem or someone with the same experience as me.  
My watch stayed on the black screen for a couple of days.  It still can receive the notification but cannot read it.  It was syncing and refreshing this morning before the update.  Now, the steps , heart rate are all stuck in the time before the update.

 

 

Moderator Edit: Clarified subject

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‎09-01-2020 06:41 - edited ‎06-21-2024 05:54

‎09-01-2020 06:41 - edited ‎06-21-2024 05:54

Hi there @pam202, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa's screen and the syncing functionality. Thanks for the details provided in your post. 

I've seen you contacted our Support Team regarding this situation and they're now helping you to get it solved. Please stay tuned to your inbox for updates on your case. 

I'll be around if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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