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Versa screen went blank and now it won't charge

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My Versa is two years old.  I placed it on the charger two days ago, the screen went black and won't charge. I've tried different USB outlets.  Any suggestions?

 

 

Moderator edit: updated subject for clarity

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Hi @BethCrabtree, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the charging issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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Thank you for your response. Yes, I was able to bring it back to life. I
found the additional steps earlier; and like magic, it was fixed. Thank you
again.:twelve_o_clock:
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Hi @BethCrabtree, that's great news! I'm so glad to hear that you managed to get the issue resolved and you are back on track. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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