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Versa screen went blank with orange edges

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‎12-14-2020 06:24 - last edited on ‎12-14-2020 10:35 by Fitbit Moderator

‎12-14-2020 06:24 - last edited on ‎12-14-2020 10:35 by Fitbit Moderator

Hi, my 10 months old versa suddenly had a screen blackout with orange light around the edges. I tried rebooting, and everything else but nothing else lights up on the screen. It vibrates to button, and the heart monitor keeps flashing but the screen is completely black.

 

I dont know how to embed but this is the screen when I press a button.

https://imgur.com/a/0nZCRrb

 

 

Moderator Edit: Clarified subject

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‎12-14-2020 10:35 - edited ‎10-08-2023 03:56

‎12-14-2020 10:35 - edited ‎10-08-2023 03:56

Hello there @rabiaq, welcome on board. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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