Versa screen went blank

[Hlulloff]

My versa screen went black. It is still synced with my phone and can track my steps and sleep. However I can't see anything on my fitbit. I have held all 3 buttons for 12+ seconds and charged ect. This has been going on for 8 days. Any suggestions to fix this? Thanks

Moderator Edit: Clarified subject

[Dhanyavinay]

Even I am facing exactly same issue. Perhaps if screen is broken inside,do we have replacement support? I do see my device is perfectly fine as it syncs with my mobile app.But no display can be seen.Not even clock face

[MarreFitbit · Accepted solution]

Hi there, @Hlulloff @Dhanyavinay. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit smartwatches before reaching out. 

Since the restart you tried didn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Dhanyavinay In answer to your question, please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. 

Nevertheless, keep in mind that our products are indeed designed and made to last (this goes for each product component) though, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our warranty policy is set into providing as much coverage as we can. For our full warranty terms and conditions, see our Return Policy and Warranty.

Hope that helps.