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Versa screen went blank

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‎10-22-2021 01:32 - last edited on ‎10-22-2021 04:34 by Fitbit Moderator

‎10-22-2021 01:32 - last edited on ‎10-22-2021 04:34 by Fitbit Moderator

Hi my versa has gone  blind - screen completely black nothing to indicate and issue it was working then it is blank. It’s still logging and working but screen failed? 

 

Moderator Edit: Clarified subject

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‎10-22-2021 04:35 - edited ‎09-14-2023 11:25

‎10-22-2021 04:35 - edited ‎09-14-2023 11:25

Hi there, @lucyjsw. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from.

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-22-2021 04:35 - edited ‎09-14-2023 11:25

‎10-22-2021 04:35 - edited ‎09-14-2023 11:25

Hi there, @lucyjsw. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from.

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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