Versa screen went blank

[Lmschoch]

My Fitbit stopped working.  Went blank.  I looked up troubleshooting in this community forum and tried all the usual restarting many times, resetting, everything.  Did it all again and still goes blank.  I’ve only had this a couple months and it’s frustrating to pay 200$ for a device that I have to “restart 4-6 times” to see if it will work again.  Did anybody else have this issue and did anything get resolved?  Thanks.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Lmschoch I have flagged your post for a moderators assistance

[MarreFitbit]

Welcome to the Fitbit Community @Lmschoch! I'm sorry to hear your Versa stopped working. Thanks for restarting your Versa a couple of times in order to solve the issue with the blank screen. Nice way to go!

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for flagging the post @NellyG.

Please let me know if there's anything else I may do to assist in the meantime. 

[Lmschoch]

The solution given to me worked, but not all the way.  Let me explain best as I can.  So now, after the resetting, it only keeps charge for a little over a day, there is no heartbeat count, and the screen went ‘grey’ for a second after tapping a couple times.  It also fails to update anything or track sleep since this all happened. It worked fine before.  So now what?  

[Starjulie]

My Versa has just gone blank.  I have tried restarting but nothing has happened.  This is the second time I have had an issue with my watch.   Last time I had to have it replaced ao I am rather annoyed.  What can I do now?

[MarreFitbit]

Hi there @Lmschoch, thanks for coming back and updating us with your Charge 3's behavior. 

I've seen that our Support Team sent to you some troubleshooting steps for you to follow. If you already tried them and the results were what you posted here, my best recommendations is to reply back to your support case so they can continue assisting you with this.  

Welcome to the Community Forums @Starjulie! I've seen that you reached out our Support Team a few minutes ago, but the chat got disconnected. I'd recommend to get back to them so they can take care of this. 

In the meantime, if your Versa is still syncing I suggest  trying to change the clock face to a different one. 

Please let me know if the steps work or if you cannot contact our Support Team again. I'll be glad to further assist. 

Keep me in the loop.

[Starjulie]

This is the second watch that has gone wrong for me.  The 1st lasted 4 months and this one for about the same length of time.   There have been 2 different problems.  It is great they are being replaced but I am beginning to wonder if the Versa is really fit for purpose.  Well I suppose it could be 3rd time lucky.  But the time spent sorting this out is a time consuming and annoying 

[MarreFitbit]

Hi @Starjulie! I totally understand how are you feeling. I appreciate your feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Please don't hesitate to let me know if you can reach out Support Team again. I'll be around.