Versa screen went blank

[ARawlings]

Hello. I need help. My Versa keeps going blank. When I put it on the charger after 5 min it works for a bit then goes blank again. I have done so many hours of factory resets and turning it off and on with no success. I had it working for a whole week. Then it went down again. Does anyone know who I can contact to get a new one. I paid a lot of money for this and wasted a lot of time on this watch. I just want it to do what it’s supposed to do. Any info would be greatly appreciated. Thank you.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @ARawlings, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear about the screen issues that your Fitbit Versa is experiencing.

In order to avoid providing the same information, I'd like you to try a regular restart. To do so on your device, follow the steps listed in this help article. After this, check out if the display works properly.

Keep me posted on the outcome.

[ARawlings]

Hello, thank you for getting back to me.

I have tried several restarts well over 40x or more. I have tried more then 10x factory resets. I have bought a new charger as well.

You see what happens is I will put it on the charger and I will see the screen thinking everything is working. I will put the watch on and then it will go blank. The screen is completely black. I will put it back on the charger and in about 10 to 15 minutes the screen will pop up. This was why I bought a new charger but it did the exact same thing with the new charger. The most it’s worked was for 2 weeks. Also I would wear it even if it was blank cause it would still work with the Fitbit app but I just couldn’t see the watch. Now it won’t sync my exercises and I’m completely done with it now. I can’t waist another day with it. I’ve tried everything. Nothing has worked. I shouldn’t of waisted so much time with it. It seems like a lot of people have had the exact same issues with the versa. So something is not right with this model. I would like a replacement and u can have this one back.

Thank you kindly,

Alona Rawlings.

[Kavla]

Having the same issues with my versa 

hope fitbit will do something about it 

we have 2 in the home so hoping the other one do t go bad.  It all started after the last update

[Kamm17]

I agree with your last statement! I've spent many hours trying to fix this problem. I can't believe an expensive watch/tracker can be so non user friendly! 

Hope we get Fitbit to respond. 

[ARawlings]

Yeah they don’t do nothing. Just tell you to do factory reset which I have done several times when it would turn on for a few minutes. Then say turn it off and on which I have done. Now they want me to explain the steps I took to reset it?? It doesn’t work bottom line!! It won’t even turn on anymore. Black screen. It’s useless. Too much time and money spent on this garbage. Fitbit Versa has technical issues. I have read over and over again reviews on the Versa. It’s a well known issue. They don’t help u!! Bottom line. I said I will send it back and to send me a new one that works. Then I get a useless response. Good luck. Hopefully they will help you.

Get Outlook for iOS

[Kamm17]

Thanks for your input. My versa has there same issues of blank screen.
Multiple attempts of rebooting process etc. My versa is 2 years old. I
spoke to a Fitbit representative, they checked my watch through their
system, agreed that nothing would help it. Because my warranty is just 1
year, they offered me a discount on other types of watches. But checked on
my records that i purchased a 3 year warranty through Amazons insurance. So
my next step is to fill it the paper work of these insurance. Hopefully I
will get a new watch. If your warranty is less than a year I would continue
to call Fitbit and get a replacement versa before your warranty ends.
Good luck,
Kamm17

[Kavla]

Good Day Kamm17,

I called out to fit and explained the situation. Mine is still under warranty. Its a shame though that after 10 months the watch went bad. Mine is not the only one though because my neighbour have one and hers packed in after 13 months, she is fuming.

Anyway fitbit says they will mail out a replacement to me so just waiting on that to see how long it will last. If and when the new one goes I will have to look at alternatives.

Hope all work out for you that you get a replacement soon.

Thanks

Kavla

[Kavla]

Hi Alona,

thanks for your input. Since mine is still under warranty Fitfit is sending out a replacement to me. Just waiting for it and to see how long it will last. The one I have now lasted 10 months which makes me wonder if there is a problem with the Versa.

Will keep you posted when i get the replacement.

thanks

[Kamm17]

Great I'm glad you were able to get it before your warranty ends! That's
very unfortunate on your neighbors situation! I'm hesitant in getting
another versa. I'll have to check other types if Fitbit, if other types
have the same problem. I'll keep you informed on my next purchase.

Kamm17

[Kavla]

Hi Kamm17,

Pleased to inform you that I received the replacement this morning. Not just the watch but a brand new one, versa special edition, sealed in the original box. Pleased with it. They did live up to their promise.

I am hoping this one will have a longer life.

Thanks

Kavla.

[MarreFitbit]

Hello guys!

I apologize for the late response. I'm sorry to hear about the issues with your Versas' screen. Thank you so much for your time and efforts while troubleshooting your watches. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Hello @ARawlings. Since none of the steps you've tried worked, I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hey there @Kamm17. Please do not hesitate to contact us back if something with your extended warranty doesn't go well, our team will be glad to continue assisting you.

Hi @Kavla. I'm glad to hear that you are pleased with your replacement. We hope you keep enjoying the Fitbit experience. 😉

I'll be around if you have any questions present. 

[hopeless89]

ive only had mine since February and mine went bad. My mom gave me hers and boom same thing happened in less that 5 weeks so now i have 2 that just completely stopped working

[MarreFitbit]

Hello there @hopeless89, welcome to the Community Forums. I'm sorry to hear that this issue with the screen has happened to your two Versa smartwatches. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you haven't done so yet, please try the following steps: 

• Make sure to restart your Versa as follows: How do I restart my Fitbit device? 
• If your Versa is still syncing, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Don't worry if you cannot see swipe or touch the screen, this process is done through the Fitbit app. 

Hope this helps, let me know how it goes. 

[hopeless89]

how can i do any of that with a black screen?

[MarreFitbit]

Hello @hopeless89, thanks for getting back. I've seen you contacted our Support Team after posting here and saw that they have helped you with this. If you have any questions, do not hesitate to reply back to your support case. 

We hope you get back on track soon.

[Kavla]

Hi Maria,

am very disappointed in the Fitbit Versa. I have received the replacement but that one also went dead after  install and software update.  from what I have read numerous people are having problems with their fitbit also.

Unfortunately my wife’s Fitbit has now a blank screen after the update a few days ago. Hers is out of warranty so she is now thinking of buying something more durable.

Mine is still under warranty so I guess will have to sort this one out.

Rather than Fitbit keep sending me replacements new or refurbished I feel it's time they give me an upgrade to something better than the Versa to solve this problem once and for all.

To be honest I am totally frustrated at the moment because so much money spent and can’t get this right.

Hoping to hear from you soon.

Regards.

(Kavla)

[Kavla]

Hi Kamm17,

The replacement 'brick' after the update. Lets see what Fitbit will do now.

My wife's fitbit went bad after the update.  She is now looking at something else. 

Frustrated at the moment.  

[jeffbrown639]

I’m having the same problem once I did the update the next morning my screen goes blank. I have tried to reset and restore your Fitbit Versa at one point my Versa was tracking my steps, stairs and minutes although the screen was blank. I removed my Versa completely from my iPhone with hopes that by reconnecting it to my iPhone things would clear up. Now it is in a vicious cycle of connecting to tracker. I can hear the watch buzzing from notifications.  It is connected by Bluetooth but I cannot setup the Versa to my iPhone now. Please help!

[ARawlings]

This is crazy. Fitbit knows they have an issue with the Versa yet they keep sending it out only for it to happen again. I bet they have lost a lot of customers due to faulty watches. They should be sending out the Versa 2 instead of the faulty Versa. My daughter had the versa and hers did the exact same thing as mine. So she bought an Apple Watch and has never had an issue. I think If they do t resolve my issue I will go to Apple. Good luck everyone.

Alona

Get Outlook for iOS