Versa screen went blank

[meghaagarwal200]

My watch is not working ..screen is blank not able to start my versa rose gold

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @meghaagarwal200, it's nice to see you around the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I'll be glad to help you.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Keep me posted on the outcome. 

[meghaagarwal200]

My Fitbit versa is charging ...no issue of battery problem ..but screen of
my watch is showing light only nothing more is visible

[MarreFitbit]

Hello there @meghaagarwal200, thanks for getting back and for the details provided. Since your Versa is still vibrating and may be syncing as per your last post, please try the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Keep me posted.

[MauraMelki1]

Hi my Fitbit has just went blank it won’t turn on and will not charge I have tried cleaning it and leaving it a few hours on charge and still nothing

[MarreFitbit]

Hello there @MauraMelki1, welcome on board. Thanks for the details provided in your post and for taking the time to troubleshoot your watch. I've seen that you contacted our Support Team before and after posting here, we're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Keep in mind that they will reach out to you as soon as they can. 

[meghaagarwal200]

I have tried everything ...now it's not turning on also ..it's completely
blank..what to do nxt.

[betskalski]

Try resetting it by holding in all 3 buttons at the same time. 

[MauraMelki1]

I don’t have three buttons my is the versa lite only has one button. 

[MarreFitbit]

Hello there @meghaagarwal200. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Hey there @betskalski! Thanks for helping out here. 😉

Hello @MauraMelki1. Please stay tuned to your inbox, someone will reach out to you as soon as they can.

I'll be around if you have any questions present.

[meghaagarwal200]

Thank you dear..

[MarreFitbit]

You're welcome @meghaagarwal200. Keep me posted if you need anything else, have a nice day! 

[Skinny_foodie]

Same issue here, same version (rose gold versa). I believe it was the last update they pushed. Ultimately ended up buying a Galaxy Active 2. Fitbit support was of no assistance. If its under warranty, they will send another, but this was my second device in 18 months, I can't support a company who doesn't stand behind their products. 

Good luck! and please post if you ultimately find a solution!

[MarreFitbit]

Hello there @Skinny_foodie, thanks for stopping by in the Community Forums. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around if you have any questions present. 

[Skinny_foodie]

@MarreFitbit I want to thank you for replying, as I mentioned, I have attempted to provide feed back in a less public forum and was simply ignored. I'd direct you to the amazon reviews of the versa and the galaxy active 2 which i reference. It does appear that at least 20% of your customers are similarly dissatisfied. Again, I appreciated your response as it was more than I was provided during my case follow up. 

I look forward to hearing of better experiences for your customers in the future. 

[MarreFitbit]

Hello @Skinny_foodie, I understand where you're coming from. I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Thanks for your understanding with this, I'll be around if you need anything else.

[meghaagarwal200]

If it's past one year than u will not help us to solve our problem is tht
true...because my cousin also purchased rose gold versa n her watch was
also not working n after a year thy hv changed the watch of her but thy hv
not sended rose gold thy told her that rose gold versa is having problem
.so thy sended another colour pebble to her..n mine is too rose gold versa
if u r having problem in rose gold versa thn u should help me too in
ths....because in customer support thy don't help I chkd many post mny
people wrote that but my cousin is lucky she got help from only community
support the people like u

[MarreFitbit]

Hello there @meghaagarwal200, thanks for getting back. I understand that the outcome of your cases with our Support Team may be not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, feel free to get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[meghaagarwal200]

I haven't got any answer

[MarreFitbit]

Hi @meghaagarwal200. We're sorry that our Support Team hasn't gotten back to you yet, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Stay tuned to your inbox.

We hope to get you back on track soon.