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Versa screen went blue and now won't turn on

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‎04-29-2020 14:40 - last edited on ‎04-30-2020 18:19 by

‎04-29-2020 14:40 - last edited on ‎04-30-2020 18:19 by

Only had my versa 1yr and yesterday the screen went blue colour and I could see no data on screen altho was working and could see on the app itself my data results and versa still vibrated when I reached my goal in steps but today I updated the app and now the Fitbit has turned off and will not switch back on. Please can anybody shed a light on this as I’m missing my Fitbit and all it brings 

 

 

Moderator edit: subject for clarity

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‎04-30-2020 18:17

‎04-30-2020 18:17

Welcome to the Fitbit Community, @Kipper2019. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa screen. I totally understand how you are feeling as you would like to continue using your device and working on your goals. I am glad to assist you with that. 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox for further assistance.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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