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Versa screen went gray after firmware update

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‎12-26-2020 06:59 - last edited on ‎12-27-2020 12:53 by

‎12-26-2020 06:59 - last edited on ‎12-27-2020 12:53 by

Last night when I went to Sync my Versa and WW app there was a notification that there was an update for my Versa.  So I started it.  It seem to take forever and to be honest I am not sure it ever completed because the screen went blank and I haven’t been able to read anything on it since.  It showed that the Versa had been synced with my phone so I tried to change the clock face as suggested but that doesn’t work.  I figured maybe I needed

to remove it from phone and add it back.  Nope.  Now I can’t even add it to my phone because I can’t read then4 digit code for synching it.  Not sure what else to do.  

 

 

Moderator edit: subject for clarity 

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‎12-27-2020 12:52

‎12-27-2020 12:52

Welcome to the Fitbit Community, @Jenneric94.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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