Versa screen won't respond even after trying to troubleshoot it

[tenfootelvis]

My Fitbit Versa (1) will charge, sync, and track my activities, but the display is not functioning (black screen).  I have tried all of the fix options in the forum posts, including updating the firmware, changing the clock face, shutting down and restarting, ensuring the battery is fully charged, factory reset, etc.  Until now, I have not had problems.  I expected a Fitbit to last longer than this though.  Looking for any options to get my watch back running again.  Thanks.  

Moderator Edit: Clarified subject

[SunsetRunner]

Me too. I think the latest firmware update has killed our Versa's. No idea what to do apart from moving to a different smartwatch brand... 😞

[MarreFitbit]

Hi there, @tenfootelvis. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you've exhausted all troubleshooting steps we could've provided here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

@SunsetRunner Thanks for stopping by in the Community Forums. I understand how you must be feeling. 

I've seen that you contacted our Support Team today and they've assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, feel free to update your case so our team can continue assisting you. 

Thanks for your understanding, see you around. 

[Plastgirl]

The second happened to mine but they won't replace it because sometimes these things happen. You would think there are enough of us that have versa that stopped working after the update it is a problem that they should fit like, ooo I dunno spend us replacement versa since it was obviously caused by their update

[Tressa2420]

Same doug mine died same time as everyone else ... 

[SunsetRunner]

Dear MarreFitbit

Sorry - here is the reply from Fitbit below. The issue is not the warranty, the issue is that it has broken because Fitbit told me to update the firmware. The fact that Fitbit tells me to update and it then dies is poor product development and appalling customer service on a scale which truly boggles my mind.  As you can see below there is zero engagement with helping me solve the problem. There are many smartwatch activity trackers on the market and the answer is clearly to invest in a different brand where beta testing occurs.

I understand you are only helping - unfortunately as the customer, my view is your company is grossly negligent. This is the 3rd Fitbit I have had which has inexplicably died after an update. I still have the second versa replacement which only ever had a three hour battery life - I will use it until it too dies and at that point, I will migrate to a product which has integrity of design and software. Like Apple.  It's bizarre that the reply shown below is recommending I look at purchasing a new watch, after having had this one for only 14 months... and with the history of the product...

I feel sorry for the other customers like me who have basically lost money through purchasing a Fitbit product. I have bought my last one.

"Hi Craig, 

Thanks for contacting us with your Versa display that is not turning on.

Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns

You can learn more about the latest options in the Fitbit family of products at fitbit.com/compare and fitbit.com/store

If you have any other questions, please visit help.fitbit.com

Sincerely,

Danicaniel F. and the Fitbit Team"

[SunsetRunner]

They have told me to buy a new fitbit.  Like fat chance.

[SunsetRunner]

So sorry... 😞