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Versa screen won't respond

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‎05-31-2020 07:15 - last edited on ‎06-10-2020 06:14 by Fitbit Moderator

‎05-31-2020 07:15 - last edited on ‎06-10-2020 06:14 by Fitbit Moderator

Hi guys. I need help. I did the software download and left my device on charge.The device screen is blue blank. I tried restarting and holding all the buttons, nothing seems to work. I unpaired my device and Uninstalled the app still no help. This has been going on for hours now. I don't know what to do. I'm devastated. It shows glitches during my workout. I don't know what to do anymore.

 

 

Moderator edit: updated subject for clarity

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‎06-10-2020 06:13

‎06-10-2020 06:13

Hi @siddharthgoel, it's great to see you in our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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