Versa screen won't restart after depleted battery

[ionFreeman]

I woke up this morning and my Versa briefly showed me a green rectangle. I put it on the charger and it showed me nothing. I synched through the MacOS app (which turns out to be unsupported) and it told me it died at around 2:05 this morning (strictly, it told me I'd slept through 2:05 this morning.)

It seems to be charging, as the app is now reporting battery medium instead of battery low. But, the screen is still dark.

Since the last charge, I updated the clock face to be the tidal clock. Could that be the problem?

[NellyG]

Restart the Versa several times and change the clock face in the app and see how it goes then. If you continue to have problems, please come back here.

Restart your tracker

[ionFreeman]

Thanks, @NellyG I've kept the left and lower buttons depressed together for more than 20 seconds. I get no response.

https://help.fitbit.com/articles/en_US/Help_article/1257

I cannot go to the settings app in the Versa, as nothing is displayed on the screen. I can't see the screen until I shut it down, I can't shut it down until I can see the screen. It's a Catch-22.

[NellyG]

Have you tried changing the clock face in the app on your phone? Try a Fitbit one and see if that fixes it.

[ionFreeman]

Yes! First thing I tried. I did get the little buzz from the watch telling me it had a new face.

[NellyG]

Ok, I dont think there is anything else to try so I have flagged a moderator to come and help you.

[AlvaroFitbit]

@ionFreeman Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Versa screen not turning on and thank you for following @NellyG instructions. Since the issue persist I have created a ticket for you so our Support team can further assist you via email. 

Let me know how it goes.

[ionFreeman]

Thanks, @NellyG

[ionFreeman]

Thanks, @AlvaroFitbit!