Versa screen won't turn on and won't take a charge

[Lauren4017]

My versa started playing up

First it was a little screen glitch

then green vertical lines

then blank

now nothing

tried reset

tried charging nothing... 
all happened not long after update.

i am sad... 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lauren4017, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa's screen went blank and won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.After trying these steps, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.