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Versa screen won’t turn on

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‎01-23-2019 22:39

‎01-23-2019 22:39

My Fitbit has been working perfectly since I bought it and now all of a sudden the screen went out. Yet the app is still showing that it is working. I read the post about holding all 3 buttons and all of that but nothing is working. I can’t function without my Fitbit so Please help!! 

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‎01-24-2019 06:33

‎01-24-2019 06:33

Hi, when even a factory rest does not work, as you did by pressing all three buttons together (did you wait untill you felt a strong vibration and then released only the right lower button?), I would contact Customer Support, good luck!

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‎01-25-2019 10:47 - last edited on ‎07-05-2025 08:11 by Fitbit Moderator

‎01-25-2019 10:47 - last edited on ‎07-05-2025 08:11 by Fitbit Moderator

Welcome to the Community @jarla347 and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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