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Versa screen won't turn on

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‎10-02-2019 10:41 - last edited on ‎10-03-2019 07:44 by Fitbit Moderator

‎10-02-2019 10:41 - last edited on ‎10-03-2019 07:44 by Fitbit Moderator

I got replacement of versa but it's screen is not working, means i am not able to see anything.

 

 

Moderator edit: updated subject for clarity

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‎10-02-2019 11:12

‎10-02-2019 11:12

I would say the fastest recourse would be contacting chat support. Someone could flag a moderator on the user forums here, and they'd have support e-mail you. Faster to just use chat support.  https://help.fitbit.com/?cu=1

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‎10-03-2019 07:43

In response to MarkMM

‎10-03-2019 07:43

@manishsharma23 it's great to see you in our Fitbit Community! I'm sorry to hear that your new Fitbit Versa's screen is not turning on.

 

If you haven't contacted our Support team as @MarkMM advised, I'd like you to please try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it turns on.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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