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Versa screen won't turn on

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‎04-28-2020 07:23 - last edited on ‎05-13-2020 09:33 by Fitbit Moderator

‎04-28-2020 07:23 - last edited on ‎05-13-2020 09:33 by Fitbit Moderator

I updated my Versa this morning and now it won’t turn on at all? I haven’t had any problems till now. Has anyone experience this issue?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-13-2020 09:33

‎05-13-2020 09:33

Hi @tabntrish, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email with some steps for you to try. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎05-13-2020 11:26

‎05-13-2020 11:26

Hi tabntrish, I am facing similar issue. How are they resolving your case?

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‎06-11-2020 11:46

In response to Ashasingha

‎06-11-2020 11:46

They are replacing my pebble and charging station. 

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