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Versa screen won't turn on

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‎07-02-2020 05:31

‎07-02-2020 05:31

My Versa screen just stopped working yesterday, it is still on and connecting to my phone, but no screen. I talked to customer service, he basically had me try and turn it off, I guess there is no other things to try?? It is only 14 months old and called warranty and they said its over a year old and they will not replace it, but will give me 25% off a new one. That is so ridiculous and disappointing. I love my Versa and am very sad that that is how they treat their customers. I will never buy another one.

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‎07-03-2020 05:48 - edited ‎07-03-2020 05:49

‎07-03-2020 05:48 - edited ‎07-03-2020 05:49

Hi there @Ecola13, welcome to the Community Forums. 

 

First and foremost, I'm sorry to hear about your issue with the Versa. Our warranty provides replacements for devices deemed to have a manufacturer's defect within 365 days of purchase and please trust that Fitbit's mission is to empower and inspire you to live a healthier, more active life. We design products and experiences that fit seamlessly into your life so you can achieve your health and fitness goals, whatever they may be. This is also the reason we tried to check for the possible options that we can provide you based from your warranty. The discount is actually a great opportunity to replace your device within 30 days while saving from $24.99 to $69.99.

 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

We hope you reconsider the offer. Please let us know if you have additional questions.

Maria | Community Moderator, Fitbit


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‎07-19-2020 05:55

‎07-19-2020 05:55

I'm having the same issue as well. Started 2 days ago with a less responsive screen and then poof just stopped turning on all together. I've owned mine for 18 months. It's sad to see they don't strongly stand by their product.

 

My only suggestion is to check the credit card you purchased it with. Mine a (chase freedom) adds an additional year of warranty to a product that has less than 3 years of warranty so I just filled out mine and am awaiting a reply. 

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