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Versa seems to loose steps during the day

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‎05-07-2019 10:56 - last edited on ‎12-01-2021 11:11 by Moderator Alum

‎05-07-2019 10:56 - last edited on ‎12-01-2021 11:11 by Moderator Alum

my Versa seems to loose steps during the day. It syncs and then all of a sudden a 1000 sometimes 2000+ points are lost. This is happening daily. Anybody else experiencing this problem?

 

 


Moderator edit: subject updated for clarity

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‎05-07-2019 11:00

‎05-07-2019 11:00

Happened to me today. I see steps but they didn’t log in my challenges nor did it register my exercises and calories lost! Almost 10000 steps wasted! 

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‎05-07-2019 11:22

In response to KatieR03

‎05-07-2019 11:22

Very frustrating! Fitbit replaced my previous tracker as it stopped working after a swim. This was a problem with my tracker from day 1. I use it daily and at first thought it was my imagination but we are currently doing a hike and it's such a problem.

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