Versa series aren't recording skin temperature

[Char1961]

Why did my Versa two stop giving me my skin temp?

Moderator Edit: Clarified subject

[Smurf82582]

Mine stopped 3 days ago and I can’t figure out why or how to fix it either. 

[Tally82]

Mine too, exactly 3 days ago! 

[Char1961]

Same Here thank you! Another of their many problems. 

[Char1961]

Mine too thanks for the info 😊

[Smurf82582]

I’ve had my versa for 2 years I wear it all the time only taking it off to charge when needed. 3 days ago it stopped tracking my temperature. My phone is updated the app is updated I’ve restarted my watch and my phone and it still will not track. Can someone tell me how to fix this?

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for sharing these details and the steps tried prior to posting. I'm sorry the skin temperature isn't appearing on the Fitbit app. Because this shouldn't be happening, I've forwarded your details to our team so they can bring a fix to all our affected members. Your feedback has been passed along as it'll help us to keep our team informed of this situation.

Once I have more details to share, I'll update thread.

[Stv1951]

Mine stopped after the latest update of versa 2

[Tally82]

My husband did too!

His stopped recording his temperature Wednesday.  We tried everything to try to fix the problem,  but nothing helped! 

He also has been having his watch for a little over 2 years, and after this last update is when the temp stopped recording. 

[Sweetytweety]

Mine also....has always recorded it and as if Monday.....nothing !@   Glad to know I'm not the only one !@

[Sally203]

I have a Versa 2 and it also stopped recording skin temperature on the 20 March.  Any idea how to fix.  I have done all the usual and I have premium so that is not an issue.  Any idea?

[Murphhere]

My Versa 2 has stopped reading temperature for 3 nights also, and I think it DID coincide with the last firmware update. 🙁

[Smurf82582]

I finally got a temperature read this morning after 5 days of none. I didn’t change anything I was doing on my end. Maybe they fixed it in theirs finally. 

[Char1961]

I did too! Hopefully fixed! 

[Stv1951]

I did as well

[Sweetytweety]

Mine started tracking it today....but not heart rate

[Tally82]

Ours too! We had our first recording yesterday.  I am sure it was something on their end, because we also did everything we could to fix it without success. 

[LizzyFitbit]

Hi everyone.

Thanks for keeping me posted about this issue, and your efforts while troubleshooting this matter on your own. Let me share that our team is aware of this situation and they're working to get this fixed soon. While I'm glad some of you're getting the skin temperature correctly, I'm sorry this hasn't been the case for others. I appreciate your feedback and please know I'll keep them informed of the impact to you and other members.

This thread will be updated as soon as I have more details to share.

[LizzyFitbit]

Hi everyone.

I'm glad to announce that this issue has been resolved and you should start getting your skin temperature data correctly. If you haven't done so, please make sure to sync your watch with the Fitbit app to update your details. I appreciate your feedback and patience, and we'll keep working to make Fitbit more useful for you.

If you have a different question, I'd encourage to start a new thread and share as many details as you can to receive help from the Community.

[Sweetytweety]

Thank You !!