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Versa set up 3 of 3 not working + hard reset

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‎11-03-2018 19:04

‎11-03-2018 19:04

Hi guys, 

 

HELP  I purchased my Fitbit second hand, i'm trying to set it up and i get all the way to step 3 of 3 and it wont install l :(, i've been trying for 2 days now, I've tried rebooting it by holding all 3 buttons down, uninstalling app and reinstalling, I've tried on 2 different wifis (in case it was wifi cutting out), turning blue-tooth on and off, restarting my phone, I've googled and everything. Any ideas? So gutted that i can't get it to work.

 

Thanks 

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2 REPLIES 2

‎11-03-2018 19:58

‎11-03-2018 19:58

What phone are you using? It could be a compatability issue.

Read the instructions for restart and Factory reset carefully and try them again

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

 

If you still cant set up try THIS Help Article on set up problems.

Let us know how you go 

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-03-2018 22:28

In response to NellyG

‎11-03-2018 22:28

hey i tried all that, i now get a data not cleared, sync and try again 😞

Best Answer